Frequently asked questions
If you did not find your answer, call us or drop us a line.
Call +371 24 229 189Do you repair shoes?
Yes. We re-glue, stitch and replace soles, repair and replace heels, replace zips, fit heel tips, stretch shoes, and insert or shorten boot shafts. Repair is an additional service: we agree the price after inspection, and indicative prices are in the price list. Our main work is colour restoration, recolouring and cleaning.
What shoes do you take?
Women's, men's and children's shoes: court shoes, ballet flats, sandals, ankle boots, boots and trainers. We work with leather, suede, nubuck and textile, and restore bags too. Whether a particular pair can be saved, we will tell you after inspection.
Can black leather be recoloured white?
Yes, and colours can be combined too. Keep in mind that going from a dark shade to a light one, we only use covering dyes, so a tinted, see-through finish is not possible in that case.
How do I get my shoes to you?
Bring them to our workshop at Zolitūdes iela 36/1-1 or send them by Omniva parcel locker to T/C Venta, Zolitūdes iela 34, Riga, with the recipient phone 29617049. No box is needed. You can send the shoes in a bag.
How long does the work take?
Usually 7–10 days. We quote the price on the spot or within two working days after inspection, and start only once you approve it.
What is the warranty?
Three months on the durability of the dye, if the shoes are worn and cared for properly. The warranty does not cover mechanical damage.
Can I cancel the job?
Yes, until you approve the quote. After approval the work is made to order, and the right of withdrawal no longer applies.
Can I come in for a consultation?
Yes. Tuesday to Friday 10:00–19:00, Saturday 10:00–16:00. Bring the shoes with you, as we do not quote from photos.
How does payment work?
We send the invoice once the work is finished, before the shoes are shipped. They go out after payment. Return delivery is listed separately on the invoice: Unisend €2, Omniva €3–4.50 by parcel size. Collecting the shoes at the workshop is free.